Privacy Policy Last Updated: 4th of August 2026
At My Helping Hands Cleaning Service, a DBA of That Guy with a Broom LLC, accessible from myhelpinghandscleaningservices.com, one of our main priorities is the privacy of our visitors. This Privacy Policy explains what information we collect, how we use it, and how we protect it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us at support@tgwbroom.com. By using our website, you hereby consent to our Privacy Policy and agree to its terms.
1. Information We Collect
We may collect personal information such as your name, email address, phone number, property address, and details about the cleaning services you are requesting when you request an estimate, contact us, complete a form, or otherwise communicate with us through our website.
When you use our website, we may also automatically collect certain non-personal information, including your browser type, device type, IP address, pages you visit on our website, and other technical information.
If you provide your mobile phone number, we may contact you by phone call or text message regarding estimates, appointment confirmations, scheduling updates, customer service, invoices, and other service-related communications. We do not sell, share, or disclose your mobile phone number or SMS consent to third parties or affiliates for marketing purposes.
2. How We Use Your Information We may use the information we collect in the following ways:
• To operate, maintain, and improve our website.
• To communicate with you about estimates, appointments, scheduling, invoices, service updates, and customer support.
• To request feedback or reviews following completed services.
• To personalize your experience by tailoring content and offerings to you.
• To run promotions, surveys, or other site features.
• To comply with legal obligations and ensure the security of our site.
3. Cookies and Tracking Technologies myhelpinghandscleaningservices.com uses cookies and similar tracking technologies to enhance the user experience. Cookies are small data files stored on your device that help us understand how users interact with our website. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the website may not function properly.
4. Third-Party Services We may employ trusted third-party service providers to assist us in operating our website or conducting our business. These providers help us perform services such as website analytics, customer communications, scheduling, invoicing, payment processing, website hosting, and other business operations.
When necessary to provide these services, they may have access to certain information, but only to the extent required to perform their work on our behalf. They are obligated not to disclose or use your information for any other purpose.
Some third-party providers, such as Google Analytics, have their own privacy policies governing how they collect, use, and protect information.
4A. Text Messaging (SMS)
If you provide your mobile phone number, you consent to receive text messages from My Helping Hands Cleaning Service regarding estimates, appointment confirmations, scheduling updates, service reminders, invoices, customer support, and other service-related communications.
Message frequency varies depending on your requested services and interactions with us.
Message and data rates may apply.
Reply STOP at any time to opt out of receiving text messages. Reply HELP for assistance.
Your mobile phone number and SMS consent will not be sold, shared, or disclosed to third parties or affiliates for their marketing purposes.
5. Sharing Your Information We respect your privacy and do not sell, rent, or trade your personal information to third parties. We may share your information only with trusted service providers when necessary to operate our business or provide our services, or when required by law or necessary to protect our legal rights, property, or the safety of our customers, employees, or others.
6. How We Protect Your Information We take reasonable security measures to protect your personal information. This includes implementing suitable data collection, storage, and processing practices to guard against unauthorized access, alteration, disclosure, or destruction of your personal information. However, please be aware that no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security. We continually review our practices and take reasonable steps to help protect the information entrusted to us.
7. Your Data Rights Depending on your location and applicable laws, you may have the right to:
• Access, correct, or delete your personal data.
• Withdraw consent at any time where we relied on your consent to process your personal information.
• Lodge a complaint with your local data protection authority. If you wish to exercise any of these rights, please contact us at (302) 727 2517.
8. Children’s Privacy My Helping Hands Cleaning Service does not knowingly collect any personal information from children under the age of 13. If we learn that we have collected personal data from a child under the age of 13 without verification of parental consent, we will take steps to remove that information from our servers.
9. Changes to This Privacy Policy We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page, along with the updated date. We encourage users to frequently check this page for any changes to stay informed about how we protect the personal information we collect.
10. Contact Us If you have any questions or concerns regarding this Privacy Policy, please contact us at:
My Helping Hands Cleaning Service
29L Atlantic Ave #107
Ocean View, DE 19970
(302) 727-2517
support@tgwbroom.com
Terms & Conditions
Last Updated: August 4, 2026
Welcome to My Helping Hands Cleaning Service, a DBA of That Guy With A Broom LLC ("My Helping Hands," "we," "our," or "us"). By accessing or using our website, requesting an estimate, or scheduling services with us, you agree to these Terms & Conditions.
1. Use of Our Website
This website is provided to help customers learn about our services, request estimates, and contact us. You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation or security of the website.
2. Estimates
All estimates are based on the information available at the time they are prepared, including details provided through our website or directly by the customer. If the condition of the property or the scope of work differs significantly from what was described, we reserve the right to adjust the estimate before or upon arrival. Whenever possible, any pricing changes will be discussed with the customer before work begins.
3. Scheduling Services
Appointments are scheduled based on availability. While we make every effort to arrive within the expected timeframe, arrival times may vary due to traffic, weather, previous appointments, or other unforeseen circumstances. For vacation rental turnovers, appointments are scheduled based on the reservation information provided by the homeowner or property manager. It is the customer's responsibility to notify us promptly of any booking changes, cancellations, or schedule updates.
4. Payments
Payment is due according to the billing terms agreed upon when services are scheduled. By scheduling services and providing a payment method, you authorize My Helping Hands Cleaning Service to charge the payment method on file for amounts due in accordance with our billing schedule and applicable service policies. Payments may be processed through trusted third-party payment providers.
5. Billing & Cancellation Policy
Services are billed in advance according to our current billing schedule. Specific billing dates and payment terms will be communicated during the scheduling or onboarding process. Cancellations made within 24 hours of the scheduled appointment may be charged the full service amount, as the appointment time has been reserved specifically for your home and may not be able to be filled on short notice. If our team arrives for a scheduled appointment and is unable to access the property due to being locked out, denied entry, incorrect access information, or any other circumstance beyond our control, the full scheduled service fee may apply.
If services are added, canceled, or modified after billing has been processed, any applicable adjustments will be reflected on the next billing cycle unless otherwise arranged.
6. Customer Responsibilities
To help us provide the best possible service, customers agree to:
- Provide safe and reasonable access to the property.
- Notify us of any conditions that may affect the safety of our team.
- Secure pets or inform us if pets will be present.
- Provide any necessary alarm codes, gate codes, or special access instructions before
the scheduled appointment.
7. Right to Refuse Service
The safety of our employees and customers is important to us. My Helping Hands Cleaning Service reserves the right to refuse, suspend, or discontinue service if conditions at the property are unsafe, hazardous, unsanitary beyond the agreed scope of work, or otherwise prevent our team from performing the service safely and effectively. Examples may include, but are not limited to, unsafe working conditions, aggressive animals, illegal activity, or situations that pose a health or safety risk to our employees. Whenever possible, we will communicate any concerns with the customer and work together to determine an appropriate solution.
8. Our Commitment to Quality
We take pride in the quality of our work and want every customer to have a great experience. If you are not satisfied with your cleaning service, please contact us as soon as reasonably possible. We value your feedback and will work with you to address reasonable service-related concerns in accordance with our service policies.
9. Website Content
All content on this website, including text, logos, photographs, graphics, and other materials, is the property of My Helping Hands Cleaning Service unless otherwise noted. No content may be copied, reproduced, distributed, or used without our prior written permission.
10. Third-Party Links
Our website may contain links to third-party websites for your convenience. We are not responsible for the content, security, or privacy practices of those websites.
11. Limitation of Liability
While we strive to keep the information on this website accurate and up to date, we make no warranties or guarantees regarding its completeness, accuracy, or availability. To the fullest extent permitted by law, My Helping Hands Cleaning Service shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of this website or reliance on its content. Nothing in these Terms & Conditions limits any rights that cannot legally be excluded under applicable law.
12. Changes to These Terms & Conditions
We may update these Terms & Conditions from time to time. Any changes will be posted on this page along with the updated revision date.
13. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of Delaware.
14. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
My Helping Hands Cleaning Service
A DBA of That Guy With A Broom LLC
29L Atlantic Ave #107
Ocean View, DE 19970
Phone: (302) 727-2517
Email: support@tgwbroom.com